Shipping policy
At Pure Selah, we are committed to ensuring your skincare products reach you quickly and safely. Please review our shipping policy for details on how we process and deliver your orders.
1. Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates and Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Calculated at checkout |
| Expedited Shipping | 3–5 business days | Additional fee applies |
Note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.
3. Shipping Locations
We currently ship to the following regions:
[USA]
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
6. Lost or Delayed Shipments
- If your package is delayed or lost, please contact us at aelisadieckmann@gmail.com with your order number.
- We will work with the carrier to resolve the issue promptly.
7. Damaged Items
If your order arrives damaged, please email us within 7 days of delivery at aelisadieckmann@gmail.com with:
- Your order number
- Photos of the damaged item(s) and packaging
We will review your case and provide a resolution, such as a replacement or refund.
8. Changes to Shipping Information
- Once an order has been placed, we cannot guarantee changes to the shipping address.
- Please double-check your shipping details before completing your order.
9. Contact Us
If you have questions about shipping, please reach out to us:
📧 Email: aelisadieckmann@gmail.com
🌐 Website: www.pureselah.com