Refund policy

At Pure Selah, we prioritize your skinā€™s health and satisfaction. However, due to the nature of skincare products, we have specific guidelines for returns and refunds to ensure safety and hygiene for all our customers.

1. Eligibility for Returns

To maintain the highest standards of hygiene, we only accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 14 days of receiving the product.
  • Proof of purchase (order confirmation or receipt) is required.

We cannot accept returns on:

  • Opened or used products, even if only partially used.
  • Products purchased on sale or during promotional events.
  • Gift cards or digital products.

2. How to Initiate a Return

To begin the return process:

  1. Contact Us: Email us at aelisadieckmann@gmail.com with your order number, product details, and reason for the return.
  2. Approval Process: Our team will review your request and, if eligible, provide instructions for returning the product.
  3. Ship the Item: Once approved, send the item back to the address provided in the return instructions. Return shipping costs are the responsibility of the customer.

3. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery at aelisadieckmann@gmail.com with your order number and clear photos of the damage.
  • After verification, we will replace the item or issue a refund, including shipping costs for the defective product.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7ā€“10 business days to your original payment method.
  • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

5. Exchanges

Exchanges are only offered for defective or damaged products. If you need an exchange, please email us at aelisadieckmann@gmail.com within 7 days of receiving your order.

6. Non-Returnable Items

  • Opened or used skincare products
  • Products purchased as part of a final sale or clearance event
  • Gift cards

7. Order Cancellations

Orders can be canceled within 24 hours of placement. After this window, cancellations may not be possible as the order may have already been processed.

8. Your Satisfaction Matters

We are committed to providing high-quality skincare products and exceptional customer service. If you are dissatisfied with your purchase for any reason, please contact us at aelisadieckmann@gmail.com to discuss your concerns.

9. Contact Us

If you have questions or need further assistance, please reach out to us:

šŸ“§ Email: aelisadieckmann@gmail.com
šŸŒ Website: www.pureselah.com